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Privacy Policy

  1. INTRODUCTION

This Privacy Policy is intended to regulate the processing of personal data by All Retreat Venues within the scope of its services. We are committed to safeguarding your privacy and fully appreciate and respect the importance of privacy on the Internet. This policy, along with other relevant documents published on this website, describes how we collect, use, process, and disclose your personal information, as well as your access and use of our website (allretreatvenues.com). Please read this Privacy Policy carefully. Unless otherwise provided in this policy, we will not share your personal information with third parties.

All Retreat Venues (“us”, “we”, or “our”) operates the www.allretreatvenues.com website.

 

  1. DATA COLLECTED

Data provided directly by the data subject processed with their consent; (2) Data collected in the context of the relationship established between the data subject and OUR WEBSITE.

  1. COLLECTION OF PERSONAL INFORMATION

The processing of personal data includes registration, collection, consultation, use, adaptation, alteration, preservation, destruction, among other operations referred to in Article 4(2) of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016.

a) Information you provide

We ask for and collect the following personal information about you when you use our website. We may collect, store and use the following types of personal information:

b) Profile data

When creating an account on OUR WEBSITE, we ask for certain information such as your name, surname, email address, and phone number.

c) Retreat Venue profiles

To use allretreatvenues.com as a Venue owner, such as creating or editing retreat Venue profiles, we ask that you provide additional information, which may include location, address, street view, phone number, photos, description, prices, features, catering, venue capacity, as well as the name of the Venue owner, photo, phone number, email address, and taxpayer number for invoicing.

d) Communications with All Retreat Venues website and other Members

We collect information about your communications between you and us or when you use our website to communicate with other Members, whether through our website, mobile application, email, chat, forms, phone, direct messages, or other means (including your contact information, the content of communication, and metadata associated with the communication) and any information you decide to provide.

e) Information you choose to give us

You may choose to provide us with additional personal information to enhance your user experience when using allretreatvenues.com. This additional information will be processed based on your consent. You may choose to provide us with information when you want to:

a) fill out a form;

b) conduct a survey;

c) update or add information to your account;

d) post for publication on the internet, leave comments and ratings of venues or post on social media;

e) participate in promotions;

f) provide additional information about your venue;

g) information you provide us for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address);

h) choose to provide us with any other personal information.

Based on the text provided, here is a summary of the information that is automatically collected when you use allretreatvenues.com:

  1. Geolocation information: When you use certain features of the website, the WEBSITE may collect information about your precise or estimated geographic location, which is determined using data such as your IP address or GPS on your mobile device, to provide you with a better user experience.
  2. Platform usage information: The WEBSITE collects information generated during your interactions with the platform, such as page or content views, usage patterns, search queries, or use of other features on the website.
  3. Device log data and information: The WEBSITE automatically collects log data and information about your device when you access and use the platform, including visits and usage of the platform, IP address, visit times and dates, device information, browser type and version, operating system, referral source, visit duration, device event information, unique identifiers, crash data, and cookie data.
  4. Cookies and similar technologies: The WEBSITE uses cookies and other similar technologies, such as Local Shared Objects (LSOs or Flash cookies), web beacons, and tracking URLs, either directly or through trusted and reputable service providers.
  5. Information collected from third parties: When you connect, link, or log in to the WEBSITE through a third-party site (such as Facebook or Google), that third-party site may send us information such as your account or profile information, as allowed by your privacy settings on that third-party site.

It’s important to note that All Retreat Venues does not collect or store any personal banking information since all financial transactions are conducted between users and property owners and are not handled by the platform. Payments for annual fees are made through PayPal or Stripe, and our website does not collect any banking data through these platforms.

f) Use of your personal information

We may use, store, and process your personal information to provide, understand, manage, develop, and improve our Platform and Services and to create a safe and trustworthy environment, as well as to comply with legal requirements.

  1. a) Provide, develop, and improve our Platform and Services.
  2. b) Allow your use and access to our Platform;
  3. c) Allow your communication with other Members;
  4. d) Provide you with customer service;
  5. e) Manage, protect, improve, and optimize the All Retreat Venues website and Member experience, such as through research and analysis, as well as profile analysis based on your interactions, search history, profile information and preferences, and other content and information that you submit to the All Retreat Venues website.
  6. f) Send you invoices and payment reminders;
  7. g) Send you non-commercial business communications (such as service and administrative notifications, support messages, reminders, alerts, updates, location recommendations for your event, messages, and direct messages from other members);
  8. h) Send you email notifications that you have specifically requested;
  9. i) To provide the user/customer with technical assistance and support;

We process this information due to our legitimate interest in improving our Platform and your experience, as well as, where applicable, for the fulfillment of the contract with you.

g) Establish and maintain a safe and trustworthy environment

We process this information due to our legitimate interest in safeguarding OUR WEBSITE, preventing fraud, and ensuring security, complying with applicable laws and regulations, enforcing our Terms, as well as improving and ensuring compliance with the contract between the customer and ourselves.

  1. Keep our Platform secure and prevent fraud, spam, or other harmful activity;
  2. Conduct risk assessments and investigate security alerts;
  3. Verify, review, and seek confirmation of the authenticity of information provided by the customer, such as the location address or retreat space, and other reviews or information we deem important in analyzing your space;
  4. Handle inquiries and complaints with any of the Members of our Platform and enforce our contracts with third parties;
  5. Ensure compliance and give effect to the terms and conditions governing the use of our Platform (including monitoring private messages sent through our website’s private messaging service) and other applicable policies;

In cases where it is determined that a Member or activity may pose a safety or other risk to OUR WEBSITE, its Members, or third parties, we may suspend, restrict, or block your access to our Platform and Services and/or remove your profiles.

h) Provide, analyze, personalize, and improve marketing

We process your personal information for the purposes listed below in this section in light of our legitimate interest in carrying out marketing activities, so that we can offer you services that may be of interest to you. The customer has the option to opt-out of our marketing communications by following a link or instructions contained in the marketing communications they receive from us.

  1. Send you our newsletter by email if you have requested it (you can inform us at any time if you no longer require the newsletter);
  2. Send you marketing communications, promotional communications, or other information that we think may be of interest to you based on your preferences, whenever you have specifically agreed to it;
  3. Analyze and evaluate your Profile, preferences, activity, search and booking history, details that you provide to us, or receive from third parties to send you marketing, promotional, or other information that we think may be of interest to you.
  4. We will not provide your personal information to third parties for their direct marketing purposes or any other third party, except where required by law.

All Retreat Venues website guarantees the treatment of personal data in accordance with the legislation in force regarding its collection, processing, use, disclosure, storage, and privacy.

All Retreat Venues website will not process personal data that reveals racial or ethnic origin, political opinions, religious or philosophical beliefs, or union membership, as well as the processing of genetic data, biometric data, health data, or data relating to the sex life or sexual orientation of the data subject.

i) Disclosure of personal information

We share your information, including personal information, for which you have given us your consent, and for the purposes we explain at that time. Such cases include when you authorize a third-party application or website to access your Account on our website.

We may disclose your personal information to the extent that we are required or permitted by law or if such disclosure is reasonably necessary:

  1. to comply with applicable law;
  2. in connection with legal process, including judicial proceedings, criminal investigation, or alleged or suspected illegal activity or any activity that may expose our website, and its Members to legal liability;
  3. to enforce and administer our Terms and Conditions or other agreements with Members;

j) Information to the Public

All Retreat Venues website allows you to post information, including personal information, that is visible to the general public, such as:

  1. The Local Profile pages are visible to the public and include address, location, phone number, photos, description, pricing, calendar availability, features, catering, opening hours, Local capacity, aggregated search information, as well as the Local manager’s name, photo, phone number, and email address or other information the Local Owner chooses to share.

k) International data transfers

The personal information that you post on our website for publication to the public, or submit for publication on our website, may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by third parties.

  1. MAPBOX

Parts of our website platform use Mapbox services, including the Mapbox API(s). Use of Mapbox is subject to Mapbox’s Additional Terms of Use and Mapbox’s Privacy Policy.

  1. PROTECTION OF YOUR PERSONAL INFORMATION

We take technical and organizational precautions and continually implement and update administrative, technical, and physical security measures to prevent unauthorized access, loss, destruction, misuse, or alteration of data.

We store all personal information provided on our secure servers and use information access controls and data encryption whenever possible.

You are responsible for keeping your password confidential when accessing our website; we will not ask for your password (except when logging into our website).

As all Users and Members of All Retreat Venues website Platform have the option to access their accounts through their emails via unique login links, you are responsible for not forwarding such emails to any other party and keeping access to your email inbox secure.

If you know or have reason to believe that your Account credentials have been lost, stolen, misappropriated, or otherwise compromised, or in case of any unauthorized or suspected unauthorized use of your account, please contact us by sending us an email at email@email.com

Information transmitted over the Internet is not completely secure. Therefore, although we do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our Platform. Any transmission is made at your own risk.

  1. YOUR RIGHTS

You may exercise any of the rights described in this Section by sending us an email at our info@allretreatvenues.com. Please be aware that we will ask you to confirm your identity for security and protection reasons before taking any further action regarding your request.

You may unsubscribe from our marketing communications by clicking on “unsubscribe”, or by sending an email to info@allretreatvenues.com

You have the right to confirmation as to whether or not we process your personal information. You may access, review, update or delete some of the information in your account by logging into your account and reviewing the settings and information you entered into your account. When you have chosen to link your account to a third-party application such as Google or Facebook, you may contact us using our contact details above to request the removal of permissions for the application. It is your responsibility to keep your personal information up to date.

You may instruct us to provide you with a copy of the personal information we hold about you. Our aim will be to provide you with that copy as soon as possible, and in any case no more than 30 calendar days after receiving a valid request.

The user/client is granted the right of access and rectification of processed data and may, at any time, withdraw their consent and request the deletion of data by written communication addressed to All Retreat Venues website.

  1. TECHNICAL AND ORGANIZATIONAL MEASURES

All Retreat Venues website has technical and organizational measures appropriate to the protection of the processed data, in particular, against unauthorized access or any other form of illegal or illicit processing. Any security breach will be immediately reported to the DPO, who will activate the necessary mechanisms to safeguard the maintenance of system integrity, as well as contact with the National Data Protection Commission.

  1. COLLABORATORS

All Retreat Venues website guarantees, in addition to internal security and protection measures of its facilities, the limitation of access to personal data only to its employees for the fulfillment of purposes.

  1. DURATION AND MAINTENANCE OF DATA

All Retreat Venues website will make reasonable efforts to ensure that it retains data relating to the data subject only for the period necessary for the purpose for which it was collected, or as required by contract or applicable law. Outside of these situations, personal data or any backup will be destroyed, not without first obtaining authorization from the user/client.

  1. APPLICABILITY

The privacy and personal data protection policies of All Retreat Venues website apply to the processing of personal data carried out in the scope of its commercial activities and provision of services, in accordance with the principles of lawfulness, fairness and transparency.

  1. RESPONSIBLE FOR THE PROCESSING

Samuel Ávila Unipessoal Lda, headquartered at Almeida Garret Street, number 8, 6-c, 2790-008, Oeiras, Lisboa, Portugal, with registration number NIPC PT513834168, and tax number.

  1. CONTROL AUTHORITY

The control authority is the National Data Protection Commission (CNPD), located at Rua de São Bento nº 148-3º 1200-821 Lisbon.

  1. COMMUNICATIONS

Any communication regarding the processing of personal data should be addressed to All Retreat Venues website via email: info@allretreatvenues.com. Any questions or suggestions can also be sent to the email info@allretreatvenues.com.

All Retreat Venues website reserves the right to update this Privacy Policy from time to time. If we make changes to this Privacy Policy, we will publish the revised Privacy Policy on our website and update the “Last Updated” date. You should check this page occasionally to ensure that you agree with any changes to this policy. If you do not wish to agree to the changes to our website’s Privacy Policy, then we will not be able to provide you with our Platform and you will need to delete your account.

Last updated: April 29, 2023.